Service for success


Get the most out of the Cocoon® Platform while protecting your investment.


Included in our Service Contracts:

  • Routine schedule maintenance, minimizing downtime and ensuring peak performance
  • White Glove Service—receive priority service in the case of an emergency
  • Software upgrades

Predictable Expenses:

  • All service costs are part of the service contract pricing plan, ensuring no hidden charges
  • Price Freezing—purchase multiple years of service at a time to lock in the current rate
  • All parts/labor/travel/time is included

Full Service Contract

The Cocoon® Platform Full Service Contract includes coverage for all of your instrument upkeep, maintenance and repair needs. Scheduled twice a year, maintenance visits are included to minimize instrument down-time and to ensure optimal system performance. Parts subject to wear and tear are replaced at no cost, and additional spare parts can be provided in case of an unexpected emergency repair.

IQ/OQ Services

We understand the importance of ensuring your equipment is properly installed and operating as expected. With our comprehensive IQ/OQ service, we provide the necessary documentation to ensure you meet and maintain GMP regulations.